Dn99 takes your data privacy seriously. This policy explains exactly what information we collect, how we use it, who can access it and the rights you hold as a member. No deliberately complex legal language — we want you to genuinely understand.
Before reading the full policy, these six principles summarise how dn99 handles the personal data of every member in Malaysia.
Dn99 only collects data that is strictly necessary to provide services to you — nothing more. We do not collect information that is irrelevant to the operation of the platform or that goes beyond what you voluntarily provide during registration and use of dn99.
Every piece of data dn99 collects has a clear, stated purpose as outlined in this policy. We do not use your data for any purpose beyond what has been stated without first obtaining fresh consent from you. None of your data is used silently for other purposes.
All dn99 member data is stored on servers protected with 256-bit SSL encryption, industry-grade firewalls, and strict access controls. Only dn99 staff with a legitimate work-related need may access member personal data, and every access is logged for audit purposes.
Dn99 has never sold, rented or traded members' personal data to any third party for marketing or commercial purposes, and never will. This is an absolute commitment — not merely a written policy, but a core value that shapes how we operate every day.
As a dn99 member, you have the right to access, correct, request a copy of, or request deletion of your personal data at any time. You may also withdraw consent for marketing communications without affecting your core dn99 account services.
The dn99 Privacy Policy is designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We regard compliance with Malaysian privacy law not merely as a legal obligation, but as the foundation of the trust we build with every dn99 member.
Important Notice: This Privacy Policy explains how dn99 collects, uses, stores and protects your personal data. By registering for or using the dn99 platform, you agree to the terms set out in this Privacy Policy. Please read it carefully and contact us at support@dn99.me if you have any questions.
This Privacy Policy is issued by dn99, an online Sports Betting and casino platform operating in Malaysia and accessible at dn99.me. This document constitutes a binding agreement between dn99 and every user who accesses or uses the dn99 platform, including visitors who have not yet registered an account.
This policy applies to all personal data collected by dn99 through the dn99.me website, any associated mobile applications, email communications, customer support live chat, WhatsApp interactions, and all other channels used to interact with the dn99 platform.
We are committed to handling your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable privacy laws in Malaysia. If you access the dn99 platform from outside Malaysia, Malaysian privacy law still applies to all data processed by dn99.
This Policy Applies To: This Privacy Policy applies to all registered dn99 members, individuals currently in the registration process, former members whose accounts have been closed until their data is deleted in accordance with the data retention schedule, and any individual who interacts with dn99 through any communication channel.
Dn99 collects various types of personal data from members and platform users. The following are the main categories of data collected:
Identity Data:
Contact Data:
Financial Data:
Platform Activity Data:
Technical Data:
Data We Do Not Collect: dn99 does not collect sensitive data such as your medical information, criminal records or religious beliefs unless you voluntarily provide it in a context relevant to dn99's services.
Dn99 uses collected personal data solely for legitimate, stated purposes. The following is a complete list of how dn99 uses your data:
Marketing: With your consent given at registration or at any time thereafter, dn99 may send you information about relevant promotions, bonuses, and new offers. You may withdraw this consent at any time through your account settings or by contacting support@dn99.me.
Dn99 does not sell your personal data to any party. However, there are limited circumstances in which dn99 may need to share your data with certain parties, as described below:
In all instances of data sharing described above, dn99 ensures that only the minimum necessary data is shared, and that recipient parties are bound by appropriate confidentiality and data protection obligations. dn99 does not permit any third party to use dn99 member data for their own marketing purposes.
The security of member personal data is dn99's top priority. We implement multiple layers of technical and organisational safeguards to ensure your data remains protected at all times:
Shared Responsibility: While dn99 implements robust security measures, the safety of your data also depends on your own actions. Please use a strong and unique password, enable two-factor authentication, never share your dn99 login credentials with anyone, and contact dn99 immediately if you suspect any suspicious activity on your account.
Dn99 retains member personal data only for as long as necessary to fulfil the purposes outlined in this policy, or for as long as required under Malaysian law. dn99's data retention schedule is as follows:
| Data Type | Retention Period | Reason |
|---|---|---|
| Identity data (name, IC number, address) | 7 years after account closure | Malaysian PDPA & AML Requirements |
| Financial transaction records in MYR | 7 years from the transaction date | Malaysian financial legal requirements |
| Betting records & gaming activity | 5 years from the date of activity | Platform security & compliance |
| Customer support communication records | 3 years from the date of communication | Complaint resolution & service quality |
| Technical logs (IP, login activity) | 1 year from log date | Cybersecurity & investigations |
| Marketing data (with consent) | Until consent is withdrawn | Dn99 promotional communications |
Once the applicable retention period expires, data will be securely deleted or anonymised in accordance with the data deletion procedures established by the dn99 security team.
The dn99 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. The types of cookies used are as follows:
You can manage your cookie preferences for non-mandatory cookies through your web browser settings or via the privacy settings within your dn99 account. Disabling essential and security cookies may affect the functionality of the platform.
As a dn99 member, you have the following rights regarding your personal data under Malaysia's PDPA and dn99's Privacy Policy:
How to Submit a Request: To exercise any of the rights listed above, contact the dn99 privacy team at support@dn99.me with the subject line "Data Privacy Rights Request" and specify the particular right you wish to exercise along with sufficient identity verification information.
The dn99 platform is exclusively for individuals aged 18 and above. dn99 does not knowingly collect or process personal data from individuals under the age of 18 under any circumstances.
Should dn99 discover that personal data belonging to a minor has been inadvertently collected through the registration process or use of the platform, such data will be deleted immediately and the associated account will be closed without notice. If you believe that a child or individual under the age of 18 has registered on the dn99 platform, please notify us immediately at support@dn99.me so that appropriate action can be taken.
Parents and guardians concerned about the use of online betting platforms by young people in their care can find additional information and guidance in the Responsible Gaming section of the dn99 platform.
In the course of operating the dn99 platform, member personal data may be processed or stored on servers located outside Malaysia, including within the Asia Pacific region. Any such cross-border data transfer will only be carried out if:
Dn99 ensures that all cross-border data transfers comply with the requirements of Section 129 of Malaysia's PDPA and that an equivalent standard of data protection is maintained regardless of where the data is physically processed.
Dn99 reserves the right to update this Privacy Policy from time to time to reflect changes in business operations, new legal requirements or improvements to our data protection practices. All changes will be handled as follows:
If you have any questions, concerns, or requests regarding this Privacy Policy or the way dn99 handles your personal data, please contact us through the following channels:
The dn99 team is committed to responding to all privacy-related enquiries within 5 business days. For complaints requiring more in-depth investigation, we will provide a status update within 5 business days and resolve the matter within 30 calendar days.
If you are dissatisfied with dn99's response to your privacy complaint, you have the right to refer the matter to the Personal Data Protection Department of Malaysia (PDPD), which is the regulatory body overseeing the PDPA in Malaysia.
PDPA Compliance: dn99's Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). dn99 is registered as a recognised data processor under the PDPA and takes these compliance obligations seriously as the foundation of the trust we build with every member in Malaysia.
As a dn99 member registered in Malaysia, you have six fundamental rights over your personal data, which you may exercise at any time.
Request a copy of all personal data dn99 holds about you. Requests are processed within 21 business days and a full report will be sent to your registered email address.
Request a correction to any inaccurate or outdated personal data in your dn99 records. Corrections will be completed within 14 business days of receiving your request.
Request that dn99 stop sending marketing communications at any time via the unsubscribe link in any email or by contacting support@dn99.me.
Withdraw consent for optional data processing — such as analytics cookies and marketing communications — at any time without affecting your core dn99 services.
Request a clear and straightforward explanation of how and why your data is used by dn99 in any context you do not fully understand or wish to know more about.
If you are not satisfied with dn99's response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (PDPD), which oversees PDPA compliance nationwide.
When you register with dn99 and provide your phone number, make a deposit in Malaysian Ringgit via Touch 'n Go or FPX, or place a bet on a Malaysia Super League match, you are entrusting us with your personal information. dn99 does not take that trust lightly. This Privacy Policy is not simply a document written to satisfy legal requirements — it is an accurate reflection of how dn99 operates every day in handling member data.
Many Malaysian users have heard stories about personal data being leaked or misused by online companies. These are very legitimate concerns. At dn99, we understand that trust is the hardest thing to build and the easiest to lose. That is why we invest seriously in data security infrastructure — from 256-bit SSL encryption that protects every communication between you and the platform, to 24/7 monitoring that detects suspicious activity before it can compromise your account.
Dn99's payment system is designed with financial privacy as a priority. When you make a deposit via DuitNow or GrabPay, the transaction information shared with the payment provider is the minimum necessary to process the transaction — nothing more. dn99 does not store your full bank account number or card details on our servers. All MYR transactions are processed through payment gateways that comply with PCI-DSS standards, the most stringent data security standard in the payments industry.
The dn99 VIP Rewards Programme requires us to monitor member betting activity in order to calculate cashback and VIP points. We recognise that betting activity records are sensitive information — they reflect deeply personal behavioural patterns. This data is used solely for the operation of the VIP programme and account security purposes. It is not shared with any party outside of dn99, nor is it used to make decisions that affect you outside the context of the dn99 platform.
In the Malaysian context, PDPA 2010 provides a clear legal framework for personal data protection. dn99 fully complies with PDPA requirements, including registration obligations, notification requirements, and the rights of access and data correction granted to individuals under the Act. If you ever want to know exactly what data dn99 holds about you, you can request it — and we will provide a complete report within 21 business days.
One commitment that dn99 holds absolutely and will not deviate from under any circumstances: we will never sell member personal data to any party for marketing or commercial purposes. This is not merely a policy on paper — it is a core value that shapes how dn99 makes business decisions. If you receive a communication claiming to be from dn99 that asks for your personal information or password, it is a scam. dn99 will never request passwords via email or message.
For users who use the dn99 platform to enjoy football betting, badminton, jackpot slots, poker, or live casino entertainment — your privacy is fully protected. Your activity records are visible only to you and dn99 staff with a legitimate work-related need. No one — whether family members, employers, or acquaintances — can view your dn99 account activity without your explicit consent.
Finally, if there is anything in this Privacy Policy that you do not understand or would like further clarification on, dn99's support team is available to assist in Bahasa Malaysia at any time. We believe that true privacy starts with understanding — and we are committed to ensuring every dn99 member has a clear grasp of their rights and how their data is protected.
Your gameplay activity on dn99 — including records of football, badminton and casino bets — is used in part to identify patterns that may indicate a gambling problem, not to monitor or penalise you. This is part of dn99's commitment to responsible gaming. All such information is handled in strict confidence and is not disclosed to anyone without your consent. dn99 is for users aged 18 and above only. Please play within your means.
Read the dn99 Responsible Gaming Guide